Merger

In the coming months, Claremont and Rolle will be working closely together, aiming to merge our services in 2024.

Our goal is to provide you with a stronger, more comprehensive, modern primary care service.

Joining forces will allow us to enhance our range of services, offering a broader spectrum of care to meet your needs. This collaboration enables us to pool our resources, expertise, and knowledge, resulting in better access to care, improved services, and a more efficient healthcare system for all our patients. We aim to leverage the strengths of both practices to foster innovation and excellence in patient care.

Over the long term, the merger will help us:

• Attract high-calibre staff who want to work in a larger practice that offers a broader range of services.
• Offer more appointments with increased staff, ensuring you get the care you need when you need it from the most appropriate person.
• Provide more flexibility, allowing you to access services at any of our sites in the future.
• Expand services such as tests, diagnostics, vaccinations, and proactive care for those with long-term conditions.
• Enhance training and development opportunities for our staff and foster a greater mix of skills within the practice team.
• Deliver better patient support through better integration with other local health services when needed.
• Help patients improve their health, wellbeing, and management of long-term conditions.

As we embark on this journey, we want to assure you that our patients' well-being remains our top priority. During this period of transition, both practices will continue to operate as usual, ensuring that you continue to receive the care and support you need.

You can expect to see your usual clinicians and access care through our practices as normal, we do not anticipate any immediate changes that would impact your healthcare experience.

We will share updates on our progress through our website, social media channels, and posters in the waiting rooms. A Frequently Asked Questions (FAQ) section is available on our website to address any concerns you may have. If you have additional questions or concerns, please don't hesitate to submit them through the dedicated web form on our website. In the coming months, we will arrange patient engagement events to answer your questions and provide more information.

We encourage you to stay informed and engage with us, as your feedback and support are invaluable to the success of this collaboration.

We are excited about the potential of this merger and the opportunity to provide even better care to our patients. 

Thank you for your continued support of our practices, we look forward to serving you in our new, unified capacity in 2024.

Feedback

Let us know your thoughts.

COMPLETE THE MERGER FEEDBACK FORM

FAQs

1. Why are the practices planning to merge?

The merger aims to provide better, more comprehensive healthcare services for our patients by pooling our resources, expertise, and knowledge. This will result in improved access to care, enhanced services, and a more efficient healthcare system for our patients.

2. When will the merger take place?

The merger is planned to be completed by 1/4/2024. We will keep patients informed of any updates or changes during this process.

3. How will the merger impact the services I currently receive?

The merger will enhance our range of services, offering a broader spectrum of care to meet your needs. We do not anticipate any immediate changes that would negatively impact your healthcare experience.

4. Will I still be able to see my usual doctor or nurse?

Yes, you can expect to see your usual clinicians and access care through our practices as normal. We do not anticipate any immediate changes that would impact your healthcare experience. If any changes are made in the future, we will ensure patients are informed.

5. Will there be any changes to the locations where I receive care?

At present, both practices will continue to operate from their current locations. In the future, you may have more flexibility to access services at any of our sites.

6. Will the opening hours of the practices change after the merger?

There are no immediate plans to change the opening hours of either practice. If any changes are made in the future, we will ensure patients are informed.

7. Will there be any changes to the appointment booking process?

We do not anticipate any immediate changes to the appointment booking process. If any changes are made in the future, we will notify patients in advance.

8. How will my personal medical records be affected by the merger?

Your medical records will remain confidential and secure. The merger will not affect your personal information or your access to your records.

9. Will the merger affect the way I order and collect prescriptions?

There will be no immediate changes to the way you order and collect prescriptions. If any changes are made in the future, we will inform patients.

10. Are there any changes to the way referrals are made to specialists or other healthcare providers?

No, the referral process will remain the same. We will continue to refer patients to appropriate specialists and healthcare providers as needed.

11. How will the merger impact the staff at both practices?

The merger will provide more opportunities for our clinical teams to share best practices, learn from one another, and foster innovation in patient care.

12. Will there be any changes to the practice's patient participation group?

The patient participation group will continue to play a vital role in both practices. More information on any changes to the group will be communicated to patients as they arise.

13. Can I provide feedback or voice my concerns about the merger?

Yes, we welcome your feedback and concerns. Please submit any questions or concerns through the dedicated web form on our website.

14. How can I stay informed about updates and changes related to the merger?

We will be sharing updates on our progress through our website, social media channels, and posters in the waiting rooms. We will also be arranging engagement events later in the year.

15. Will there be any changes to the practice's website or contact information after the merger?

If any changes to the website or contact information are made, we will notify patients in advance to ensure a seamless transition.

Published: May 17, 2023